Whichever route you take, you'll hear back from a real person within one working day. Use the form below for a quick query, or call our corporate office directly.
Raise a complaint with the GMC grievance officer or branch manager. 3-tier escalation matrix.
View process →For closed loans, request cancellation of the NACH mandate registered with your bank.
Submit request →Report unauthorised lending entities or apps falsely claiming an association with Grow Money Capital.
Open Sachet portal →Fill in the basics and a relationship manager from your nearest branch will reach out within one working day.
If your loan with Grow Money Capital is fully closed and you wish to cancel the NACH (National Automated Clearing House) mandate registered with your bank, please use the form alongside or write to us.
Submit details below — our operations team will process within 7 working days.
We follow a 3-tier escalation matrix in line with RBI's Fair Practices Code for NBFCs. If you're not satisfied at any level, you have the right to escalate to the next.
Walk in to your nearest branch or call the branch manager. Most queries are resolved within 7 working days.
Find branch →If unresolved, write to our Grievance Officer at the corporate office.
Email: grievance@growmoneycapital.com
Phone: +91 96679 00421
If not resolved within 30 days, you may approach the RBI Integrated Ombudsman or file at the Sachet portal.
Sachet Portal →