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RBI Registered NBFC · B-14.03064 +91 96679 00421
Customer Complaints — Quarterly

Complaint volume, redressal & turnaround.

Disclosed quarterly per RBI's Master Direction on Customer Service & Grievance Redressal for NBFCs.

Quarter Received Redressed Pending Avg. TAT (days) Escalations to RBI
Q4 FY25284271 (95.4%)134.2 days2
Q3 FY25302289 (95.7%)134.5 days3
Q2 FY25261248 (95.0%)134.8 days1
Q1 FY25241230 (95.4%)114.6 days2
FY 2024–251,0881,038 (95.4%)134.5 days8
Asset Quality & Provisioning

NPA classification snapshot.

Period Standard Assets (%) Sub-standard (%) Doubtful (%) Loss (%) Gross NPA (%) Net NPA (%) PCR (%)
FY2596.81.61.00.63.21.456.3
FY2496.71.71.00.63.31.554.5
FY2396.51.81.10.63.51.654.3
FY2296.21.91.20.73.81.852.6

PCR = Provisioning Coverage Ratio. NPA classification per RBI norms (Sub-standard: 90 days+ overdue; Doubtful: 12+ months in sub-standard).

Sectoral Exposure

Lending mix by sector.

Required disclosure per Annexure VII of the RBI SBR Master Direction 2023.

Sector / Product O/S as of Mar 2025 (₹ Cr) % of total AUM GNPA in segment (%)
MSME / Joint Liability Group187.236.0%3.8%
Loan Against Property124.824.0%1.9%
Vehicle Financing93.618.0%3.2%
Corporate Lending (NBFC/SME)72.814.0%2.6%
Supply Chain Finance41.68.0%1.5%
Total520.0100%3.2%
Capital Adequacy

CRAR — Tier 1 & Tier 2.

RBI minimum CRAR for Base Layer NBFCs is 15% (Tier 1 minimum 10%).

PeriodTier 1 Capital (₹ Cr)Tier 2 Capital (₹ Cr)Tier 1 Ratio (%)Tier 2 Ratio (%)Total CRAR (%)
Mar 202578.513.814.9%2.6%17.5%
Mar 202468.211.914.4%2.5%17.0%
Mar 202360.510.814.7%2.6%18.2%
Mar 202253.410.014.9%2.8%18.6%
Related Party Transactions

RPT summary for FY 2024–25.

Disclosed per Companies Act §188 read with AS-18 and RBI SBR Master Direction 2023.

Related PartyRelationshipNature of TransactionAmount (₹ Cr)
CashVia Pvt. Ltd.GMC-backed ventureEquity investment (FY25)15.0
CashVia Pvt. Ltd.GMC-backed ventureInter-company services receivable0.8
Mr. Manoj Kumar BansalDirector & ChairmanDirector remuneration0.6
Ms. Neeru BansalDirectorDirector remuneration0.4
Mr. Devi Dass AgarwalIndependent DirectorSitting fees & commission0.1
Mr. Gurmeet Singh GrewalIndependent DirectorSitting fees & commission0.1
Total17.0
Concentration Risk

Borrower concentration limits.

Single borrower / group exposure limits per RBI prudential norms — Single 25% of Tier 1; Group 40% of Tier 1.

Concentration metricLimit (% of Tier 1)Actual (% of Tier 1)Headroom
Top single borrower25%4.2%20.8%
Top group borrower40%6.8%33.2%
Top 10 borrowers (combined)22.4%
Top 20 borrowers (combined)35.6%
For institutional lenders & investors

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